Business customers of Consumers Energy, Detroit Edison and Toledo Edison aren’t as satisified with those area utilities as business customers of other electric companies in the Midwest, according to a J.D. Power & Associates survey.
All three ranked below the regional average in customer satisfaction among 24 companies. On a satisfaction scale of 1,000 points, Consumers ranked 18th with 588 points, Detroit Edison ranked 20th with 584 points and Toledo Edison ranked 23rd with 561 points.
The survey was of business customers who had bills of at least $500 a month.
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