Monitoring MonroeTalks.com
Wednesday, May 28th, 2008A thread on MonroeTalks.com is asking questions about Monroe Publishing Co.’s policies on moderating the forum.
I enter this kind of discussion with reluctance. I don’t want to stifle debate, especially on a topic so close to my heart. I’ve spent more than 30 years defending the First Amendment and believe passionately in free speech.
But some questions have been asked that deserve answers, or at least as close as I can come.
I appreciate the story on Twitter that French Fry posted. It highlighted the similar issues that all discussion forums and social networking sites deal with. How much to moderate is a challenge.
Too little and you lose your forum to people on the fringes. Mainstream folks don’t feel comfortable and leave. Too much and you lose virtually everyone, because who wants Big Brother looking over their shoulder.
We try to moderate as lightly as possible. Weeks go by without any posts being deleted or any users being admonished. I don’t keep records, but my sense is that we average about one incident a month that requires intervention. And sometimes that’s just a minor change, like removing a phone number or e-mail address from a post.
I’ve been asked to talk at national and regional conferences about how we manage MonroeTalks.com because it’s somewhat unique in the country. We’ve been able to create an online community that is more active and more responsible than most.
I really don’t know why we’ve been successful - luck is certainly one possibility. But I tell these audiences that I believe there are two reasons:
One, we moderate very lightly, and at the same time encourage folks on MonroeTalks.com to self-moderate (by that I mean both moderate your own posts before you push the button, and users correcting each other when they see inappropriate material).
And two, we benefit from the small-town atmosphere of Monroe County and the general sense of civility that comes with small town folks. In short, there are a lot of nice people in MonroeTalks and they tend to treat each other decently.
After I gave a talk in Washington, D.C. this spring, the man who moderates the Houston Chronicle’s talk forums came up to me and said, in effect, “Congratulations on MonroeTalks, but it wouldn’t work in Houston. People just aren’t that nice.”
Several people have made reference to their belief that local politicians control how we moderate MonroeTalks. They also seem to think that local politicians control how we edit the Monroe Evening News.
Mention that at City Hall, or the county courthouse, or the offices of our state legislators, and you would get some laughs. Certainly, many local movers and shakers try to influence our reporters and editors. Some call regularly with complaints or concerns. We always listen carefully and politely. Sometimes we do what they ask. But only if we think it’s the right thing to do for our readers and our community.
Actually, there is a kind of double standard when it comes to moderating MonroeTalks. That’s because, whether for better or for worse, our legal system has a double standard when it comes to libel. One set of rules apply for public officials, another for private folks. So when a topic gets critical of a public official, it’s unlikely we’ll step in. They’re fair game. But when a topic is critical of a private individual or business, we have to be careful. If someone can prove they’ve been defamed - and it’s not true - they can sue for libel.
That’s why we didn’t do anything to stop the long threads on MonroeTalks that involved back-and-forth discussion between City Council member Brian Beneteau and supporters of former Zorba’s/Jefano’s owner Jeff Fraunhauffer. Both would be considered by the courts to be public figures - Mr. Beneteau because of his election to the city council and Mr. Fraunhauffer because of his arrest and conviction.
When we delete a potentially libelous post, we’re not just protecting ourselves - we’re protecting the person who made the statement. The Internet Communications Decency Act, passed by Congress in 1996 and updated several times since, protects the provider of a discussion forum from being sued, as long as they don’t moderate too heavily. In other words, if we generally keep hands off, except when someone complains, we can’t be sued. The person who makes the statement can be, however.
That’s one of the reasons we moderate very lightly. We don’t want to “take control” of the forums. If we did, we would be liable for the content.
So I checked the individual story stats, and there it was. The story about a truck called
So it shouldn’t be a surprise that when he starting sharing his gardening advice on MonroeTalks.com, other users began to take notice.
Of course, The Backyard Gardener isn’t our first gardening blog. All Things Green, by Judy and Bob Dluzen, has been around since the early days of Blogsmonroe.com. Together, the two blogs will give local gardeners a great resource.