The last time you called one of the big box stores, how was it handled? Did you get a busy signal, did the operator send you to the wrong department, the phone just ring on and on, or did you get some nugget that didn’t even understand your question?
Well, I discovered a really nice feature today while checking on the “out of stock” status on some beads from Jann’s Netcraft online today. Its called “Live Help” and its found on the top right section of their customer service page. I typed in my name, and with in seconds I had a very helpful person introducing herself, and promptly answered my questions.
It was a big help and a great feature for them to offer!