Well, I’ve had a rough week with tech support. I recieved a 512 MB Lexar Secure II JumpDrive for Christmas. It’s broken. The drive shows up as having 0 MB storage space, and Windows recognizes it as a completely different device now. I chatted with Lexar tech support for about an hour before they told me that my Flash Drive was malfunctioning. Duh. I got my RMA information and mailing labels and now, the person I got the drive from lost the reciept. Without the reciept, I can’t send it back and they won’t honor the warranty. So, now I’m left with a dead flash drive that can’t be replaced without buying another one.
In other tech support news here’s a story of how a mom had a problem with her son’s Nintendo Wii drive getting louder, and they just told her to bring it on down to Nintendo and fixed it in about half an hour and not 2 weeks with normal RMA.
As a semi-pro photographer, I use Kingston digital media and a number of the USB products. I have never had a problem with any of them and the one time I called customer support to get help determining the right System memory to use for my computer, the customer service rep was extremely knowledgeable and patient.
Not a big fan of Lexar, but I give Kingston 130% of my support.
It’s funny that you should mention Kingston. I have a 128 MB Flash Drive that I’ve had for forever, and now I’m using that one since my main drive is dead. It hasn’t stopped working yet.